Help and Frequently Asked Questions
Payments
We accept payments by Cash on Delivery and Bank Transfer
Please make sure to specify your order number in your wire transfer and to always pay separately for separate orders. Depending on your bank, it may take between two to four business days until your payment reaches us
Shipping
Customer Care Service includes logistics specialists who can securely coordinate all transportation matters on your behalf.
Shipping times will vary, as all itemshave differnt delivery time.
You can read our Shipping Policy in Details here
Returns
Yes! We are certain that you will love the pieces we offer. However, if you are not completely satisfied with your purchase, you may return any eligible product within fourteen days of delivery. Please note that custom and made-to-order items may not be eligible to be returned.
If you believe you received an incorrect, misrepresented, or defective item we do our best to process your refund swiftly. Please follow these simple steps:
1. Send us an email at contact@youremail.com that informs us of your wish to return your purchase. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.
2. Once your request is received and approved by our Customer Service team, we will send you a printable shipping label.
3. Refunds will be processed after the goods have been received by us. You are responsible for safely packing and shipping the item back to us
You can read our Return Policy in detail here